Shipping Policy
Shipping Policy
Last Updated: 27 January 2026
At Shiv Makhana Udyog, we are committed to delivering our makhana products safely, efficiently, and within the agreed timelines. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Shipping Coverage
We currently ship our products across India. All shipments are subject to service availability at the delivery location and may vary based on logistics partner coverage.
2. Order Processing Time
Orders are processed after confirmation of payment and order details.
- Standard processing time: 1–3 business days
- Bulk or customized orders may require additional processing time, which will be communicated in advance.
Orders are not processed or dispatched on Sundays or public holidays.
3. Shipping Methods
We use reliable third-party logistics and courier partners to ensure safe and timely delivery. The selection of the courier partner depends on destination, shipment size, and service availability.
4. Estimated Delivery Time
Delivery timelines vary depending on the shipping location:
- Local & nearby regions: 2–5 business days
- Other regions within India: 5–10 business days
Delivery timelines are estimates and may be affected by unforeseen circumstances such as weather conditions, transportation delays, or regional restrictions.
5. Shipping Charges
Shipping charges, if applicable, will be communicated at the time of order confirmation. Charges may vary based on order quantity, weight, delivery location, and courier rates. Any applicable taxes or duties will be borne by the customer unless stated otherwise.
6. Order Tracking
Once your order is dispatched, tracking details may be shared via email or phone, subject to courier availability. Customers are encouraged to track shipments using the provided details for real-time updates.
7. Damaged or Missing Shipments
While we take utmost care in packaging, Shiv Makhana Udyog is not responsible for damages caused during transit by the courier service. Customers are advised to inspect packages upon delivery and report any visible damage or missing items within 24 hours of receipt.
8. Delivery Address Accuracy
Customers are responsible for providing accurate and complete delivery information. We are not liable for delays or non-delivery caused due to incorrect or incomplete address details.
9. Shipment Delays
In rare cases of delays due to factors beyond our control, we will make reasonable efforts to inform customers. Shiv Makhana Udyog shall not be held liable for delays caused by courier partners or external circumstances.
10. Contact Us
For any questions or concerns regarding shipping, please contact us:
Company Name: Shiv Makhana Udyog
Address: WARD NO. 2, IN FRONT OF SHIVSAGAR POKHRA, GAUSHALAR, Madhubani, Bihar, 847211
Phone: +91 6202612567
Email: ayushvats114@gmail.com
Website: http://shivmakhanaudyog.com
